1. Who is responsible for your information?
HE PAYS, DARLING is the brand responsible for this website, its editorial products and the personal information used to deliver and support those products. You can contact the brand at support@hepaysdarling.com.
Purchases are processed by Creem, which acts as merchant of record and contractual reseller. Creem separately controls the checkout, payment, invoicing and tax data it needs for those purposes under its own privacy notice.
2. Information we may handle
- Website information: IP address, browser, device, requested pages, timestamps, security events and similar technical logs.
- Order and delivery information: name, email address, product purchased, transaction identifier, payment status and delivery status received from Creem. We do not receive or store your full card number.
- Support information: anything you include when contacting us, together with our replies and any relevant order details.
- Marketing preferences: your email address and consent record only if you separately choose to receive marketing.
3. Why we use it
We use personal information only where needed to:
- operate, secure and improve the website;
- deliver the digital product you purchased and confirm access;
- answer questions, solve download issues and assess valid refund or legal-rights requests;
- protect our content against fraud, unauthorized sharing and abuse;
- keep records required by law and cooperate with Creem on transactions, disputes and compliance;
- send optional marketing only where you have consented or another lawful basis applies.
4. Legal bases
Where the GDPR or similar law applies, our bases are performance of a contract, compliance with legal obligations, legitimate interests in operating and protecting the business, and consent where consent is required. You may withdraw consent at any time without affecting earlier lawful processing.
5. Who receives information?
We may share only the information necessary with Creem; website hosting and security providers; email or digital-delivery providers; professional advisers; and public authorities where legally required. We do not sell your personal information.
6. International transfers
Some providers may process information outside your country. Where required, we rely on an adequacy decision, approved contractual safeguards or another lawful transfer mechanism.
7. How long we keep it
We keep personal information only as long as needed for delivery, support, security, dispute handling and legal recordkeeping. Support correspondence is normally retained for up to 24 months after the last contact; transaction records may be kept longer where tax, accounting or legal rules require it.
8. Cookies
This website currently uses only technology necessary to load, secure and operate the site. It does not currently use advertising or behavioral-tracking cookies. If optional analytics or marketing tools are added, this policy and the relevant consent controls will be updated before they are activated.
9. Your choices and rights
Depending on where you live, you may request access, correction, deletion, restriction, portability or objection, and may complain to your local data-protection authority. Send requests to support@hepaysdarling.com. We may need to verify your identity before acting.
10. Adults only, security and changes
HE PAYS, DARLING products are intended for adults aged 18 or over. We use reasonable safeguards, but no internet transmission is completely secure. We may update this policy when the site, providers or legal requirements change; the date above will show the latest version.